5 Best Ways To Show Your Customers You Care About Them?

Shopping is emotional experience and now through social networks and messaging it is being shared instantly with others.

How can you show your customers you care and appreciate their business?

1. Create a Customer Loyalty Program - Develop and execute a loyalty program that will keep your best customers coming back again and again.  Use a punch card or customer identification number to track customer purchases, and then reward loyal customers with a freebie after a certain number of purchases.

2. Thank You Notes – Writing a thank you note or saying it in person doesn't go un-noticed by customers. Thanking a customer for their business is an easy and inexpensive way to let your customers know you appreciate them. The next time they need your products or services, they’ll remember that note or thank you.

3. Remembering Special Days – If you’ve collected information on your customers such as birthdays, anniversaries or other special days, drop them a card in the mail. It’s also a good time to give them a birthday or anniversary discount.

4. Offer Your Online Fans Special Deals Often. - Your best customer advocates will publicly “fan” your business on a social media, so craft a special deal just for them. This not only rewards your existing fans, but sharing deals online is also an easy way to boost social shares and new followers for your business.

5. Going the Extra Mile – You’ve heard the saying to “under promise and over deliver”. If you can go the extra mile for your loyal customers, they will notice. Even if it’s just something really small, they’ll notice and feel cared for.

Retaining customers is much easier than acquiring new ones.

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Sharp Realty

400 Union Hill Drive, Suite 300 Birmingham, Al 35209

205-879-1995

www.SharpRealty.com

Good Customer Service Leads to Repeat Business

Have you ever gone in a store and ask for help or when cashing out the person taking care of you never said a word or even looked up? How did it make you feel?

In the age of online communication, there seem to be a disconnect with communicating with a real person. Many people have to learn or relearn how to communicate in person.

Providing good customer service online is great but connecting with the person in front of you in your store is a must for the success of any small business.

Small business must set themselves apart from big corporate brands. A successful way to do this is build a rapport or bond with your customers. Since most purchases are bought on an emotional level, learn and teach your staff to build a bond with your customers.

Here are 5 tips for better customer service;

1. Say “Hello, how are you? How may I help you” and here is the catch, WHILE looking the person in the eyes.

2. When a customer is looking for something, take them to the item don’t just point in the direction.  Oblivious they don’t know the store very well or they have never been in the store before.

3. While helping customers, ask questions either related to the product for service or general questions. The more you communicate with your customers the better you will know them and their buying habits and you build a bond with the person.

4. Ask the customer their name, repeat it in the conversation and make note of it with a few notes so when they return you will remember.  The goes a long way! People like to feel remembered and special.

5. Say Thank You. Two simple words we sometimes forget while building a bond with customers.

By providing great customer and making those personal connections you have given them an emotional experience rather than just a purchase. They will remember it, share with others and return for more.

 

How do you feel about this issue?

 

Blog by:
Sharp Realty
400 Union Hill Drive, Suite 300
Birmingham, Al. 35209
205-879-1995
www.sharprealty.com
Leasing retail locations nationwide.

  

How to keep customers coming back as repeat buyers?

As economic times become tougher many consumers are focusing more on only necessary purchases. How do you get them to continue buying your products or services that are beyond essentials?

Creating an emotional bond between the consumer and the products or services they use is a MUST for business owners.  Apple's iPhone is one of the best examples of a company doing this.

When a customer has an emotional connection with a business or product they are more likely to keep coming back!

How can a business that does not have a large marketing budget still create such an emotional bond?  Below are 4 things a businesses can do to establish and maintain a relationship with their customers.

1.  People connection – it seems like the more mobile and social we are getting online the less social and customer friendly we are being offline.
Remind your employees to connect with the customers, ask personal questions like “Did you have a great weekend”? “How’s your week going”?

There is nothing like good old fashioned customer service when customers are buying in your store or online!

2.  Add a personal thank you note of appreciation for their continued business. A thank you goes a long way especially when it is expressed in the written form. In this modern time we seem to have forgotten the emotional attachment that can develop from the written word.

3.  Highlight your business in a human light by presenting the owner and staff on a personal level.  Feature pictures and stories in your store and online about the person or personal event.

Create a “Meet the Staff” or Team Board. Design a board in the store that displays personal pictures, hobbies and interest of your staff. As the customers read and see pictures of your team members they become more connect on a personal level and don’t see them just as a salesperson.

4. Create an experience when they come into your store. Design an atmosphere appropriate to your business. Hand out unique paper and pen to take notes, tea or water in a special cup, cookies, or a special goody bag when they check out.

Consumers buy on emotion! You must develop that emotional experience for them. Use your time wisely by creating an emotional and human connection with consumers.

 

Blog content by: Sharp Realty.
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Sharp Realty

400 Union Hill Drive, Suite 300 Birmingham, Al 35209

205-879-1995

www.SharpRealty.com