5 Best Ways To Show Your Customers You Care About Them?

Shopping is emotional experience and now through social networks and messaging it is being shared instantly with others.

How can you show your customers you care and appreciate their business?

1. Create a Customer Loyalty Program - Develop and execute a loyalty program that will keep your best customers coming back again and again.  Use a punch card or customer identification number to track customer purchases, and then reward loyal customers with a freebie after a certain number of purchases.

2. Thank You Notes – Writing a thank you note or saying it in person doesn't go un-noticed by customers. Thanking a customer for their business is an easy and inexpensive way to let your customers know you appreciate them. The next time they need your products or services, they’ll remember that note or thank you.

3. Remembering Special Days – If you’ve collected information on your customers such as birthdays, anniversaries or other special days, drop them a card in the mail. It’s also a good time to give them a birthday or anniversary discount.

4. Offer Your Online Fans Special Deals Often. - Your best customer advocates will publicly “fan” your business on a social media, so craft a special deal just for them. This not only rewards your existing fans, but sharing deals online is also an easy way to boost social shares and new followers for your business.

5. Going the Extra Mile – You’ve heard the saying to “under promise and over deliver”. If you can go the extra mile for your loyal customers, they will notice. Even if it’s just something really small, they’ll notice and feel cared for.

Retaining customers is much easier than acquiring new ones.

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Sharp Realty

400 Union Hill Drive, Suite 300 Birmingham, Al 35209

205-879-1995

www.SharpRealty.com

Why Open A Family Business in Madison, Georgia?

Madison Georgia, what makes it a great place to open a business?

Besides the amazing people, weather and its proximity to Atlanta and the beaches, the demographics are perfect for a family owned business.

Sharp Realty, owns and manages the retail shopping location at Madison Crossing. Our anchor store is Bi-Lo (41,423 SF), the family friendly tenants include: The Cato Corporation, Shoe Show, Hong Kong Restaurants, Fancy Nails, Lock’s Hair Salon, Pancho’s MexicanGrill, Madison Family Dentistry and Orthodontic Center.

We currently have two retail spaces available in the sizes of 2,800 SF and 1,500 SF. 

Get your business in the right location!

Commercial Space available for lease, call today to join our retail team.Our Management Team Leader: Rhonda Lusco

Sharp Realty, LLC.

400 Union Hill Suite 300

Birmingham, Al. 35209

Phone: 205-879-1995

www.sharprealty.com

Other topics:
How being organized in a multi-tasking world ensures business success? 

Make a Good Impression: 5 Ways To Spruce Up the Office. 
3 Basics of Business Branding for Small Business Today. 

Make a Good Impression: 5 Ways To Spruce Up the Office

You never get a second chance to make a good impression.  What do people think when they first visit your office?  Here are 5 easy things you can do to spruce up your office to make a great first impression.

1. Clean:  A clean office makes everyone happy. Make sure that the office gets cleaned inside and outside each week. You may not notice but trust me, the public does and it can cost your business more money than a cleaning service.

2. Organize:  When a potential client walks in to a desk piled up with files and papers it is not casting your skills in the best light. A fast way to solve this is simply put them in a drawer or out of sight until later.

3. Plants:  Having a nice fresh arrangement of flowers or plants in the lobby, main office or bathroom can not only help clean the air but can help distress the office.

4. Art:  Art lends to class and gives the potential client something to focus on while they are waiting, showcase local artists by using a painting, photography, sculpture, or water treatment.

5. Music: Depending on your office setting, relaxing music can help calm.  It also defuses conversations in the office.

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Blog by: Sharp Realty

Commercial Real Estate Office and retail location space for lease throughout the United States. Contact us for details.

Sharp Realty

400 Union Hill Drive, Suite 300 Birmingham, Al 35209

205-879-1995

www.SharpRealty.com

Good Customer Service Leads to Repeat Business

Have you ever gone in a store and ask for help or when cashing out the person taking care of you never said a word or even looked up? How did it make you feel?

In the age of online communication, there seem to be a disconnect with communicating with a real person. Many people have to learn or relearn how to communicate in person.

Providing good customer service online is great but connecting with the person in front of you in your store is a must for the success of any small business.

Small business must set themselves apart from big corporate brands. A successful way to do this is build a rapport or bond with your customers. Since most purchases are bought on an emotional level, learn and teach your staff to build a bond with your customers.

Here are 5 tips for better customer service;

1. Say “Hello, how are you? How may I help you” and here is the catch, WHILE looking the person in the eyes.

2. When a customer is looking for something, take them to the item don’t just point in the direction.  Oblivious they don’t know the store very well or they have never been in the store before.

3. While helping customers, ask questions either related to the product for service or general questions. The more you communicate with your customers the better you will know them and their buying habits and you build a bond with the person.

4. Ask the customer their name, repeat it in the conversation and make note of it with a few notes so when they return you will remember.  The goes a long way! People like to feel remembered and special.

5. Say Thank You. Two simple words we sometimes forget while building a bond with customers.

By providing great customer and making those personal connections you have given them an emotional experience rather than just a purchase. They will remember it, share with others and return for more.

 

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Blog by:
Sharp Realty
400 Union Hill Drive, Suite 300
Birmingham, Al. 35209
205-879-1995
www.sharprealty.com
Leasing retail locations nationwide.