Shopping is emotional experience and now through social
networks and messaging it is being shared instantly with others.
How can you show your customers you care and appreciate their business?
How can you show your customers you care and appreciate their business?
1. Create a Customer Loyalty Program - Develop and execute a loyalty program that will keep your best customers coming back again and again. Use a punch card or customer identification number to track customer purchases, and then reward loyal customers with a freebie after a certain number of purchases.
2. Thank You Notes – Writing a thank you note or saying it in person doesn't go un-noticed by customers. Thanking a customer for their business is an easy and inexpensive way to let your customers know you appreciate them. The next time they need your products or services, they’ll remember that note or thank you.
3. Remembering Special Days – If you’ve collected information on your customers
such as birthdays, anniversaries or other special days, drop them a card in the
mail. It’s also a good time to give them a birthday or anniversary discount.
4. Offer Your Online Fans Special Deals Often. - Your best customer advocates will publicly “fan” your business on a social media, so craft a special deal just for them. This not only rewards your existing fans, but sharing deals online is also an easy way to boost social shares and new followers for your business.
5. Going the Extra Mile – You’ve heard the saying to “under promise and over deliver”. If you can go the extra mile for your loyal customers, they will notice. Even if it’s just something really small, they’ll notice and feel cared for.
Retaining customers is much easier than acquiring new ones.
4. Offer Your Online Fans Special Deals Often. - Your best customer advocates will publicly “fan” your business on a social media, so craft a special deal just for them. This not only rewards your existing fans, but sharing deals online is also an easy way to boost social shares and new followers for your business.
5. Going the Extra Mile – You’ve heard the saying to “under promise and over deliver”. If you can go the extra mile for your loyal customers, they will notice. Even if it’s just something really small, they’ll notice and feel cared for.
Retaining customers is much easier than acquiring new ones.
400 Union Hill Drive, Suite 300 Birmingham, Al 35209
205-879-1995
